In order to provide for the delivery of public services to the people of UT of Chandigarh in a transparent, efficient and time bound manner, the Government of India, Ministry of Home Affairs vide its notification G.S.R. 1015(E) dated 14th August 2017 had extended the Punjab Right to Service Act, 2011 and Punjab Right to Service (Amended) Act, 2014 to the Union Territory of Chandigarh with some minor modifications.
2. Pursuant to the above, the Chandigarh Right to Service Commission was constituted vide Chandigarh Administration’s Notification No. 28/67-IH(11)-2018/1631 dated 23.01.2018. Further, vide Chandigarh Administration’s Notification No. 28/67-IH(11)-2018/9095 dated 26.04.2018, Sh. K.K. Jindal, IAS (Retd) was appointed as the first Commissioner of the Chandigarh Right to Service Commission.
3. Chandigarh Administration has also framed the Chandigarh Right to Service Rules, 2019 and published the same in its official gazette vide its notification no. 28/67/1/-IH(11)-2019/15461 dated 11.10.2019.
4. Full text of notifications relating to the Act and the Rules may be seen under the heading 'Act & Rules'. Sections 2, 3, 4, 6, 7, 8, 9, 10 & 11 are very important and relevant from a common man’s point of view.
5. The list of public services which shall be provided by the major public dealing departments to the people of Union Territory Chandigarh has also been published in the official gazette by the Chandigarh Administration vide its notification no. 28/67/1-IH(11)-2019/14032 dated 13.09.2019
6. Complete list of public services which shall be provided by various departments to the people of Chandigarh in a time bound manner may be seen under the heading 'Notified Public Services'. This list will give you an idea as to which are the services being provided by a particular department and in how many days each such service shall be provided; who is the Designated Officer responsible for providing a service; and in case a service is not provided within the given time frame or it is denied then who is the First / Second Appellate Authority before whom you may file an appeal for relief.
7. If a person fails to get a service from the Designated Officer in a time bound manner or he is denied a service without any justifiable reason, and also he does not get appropriate relief at the level of the First / Second Appellate Authority, he can file a Final Appeal / Revision Petition before the Commissioner of the Chandigarh Right to Service Commission.
8. As per provisions of Section 11 of the Act and Rule 8 of the Chandigarh Right to Service Rules, 2019 all the concerned departments are required to display all information relating to the various public services, their time limits, application forms and the requisite documents on their official websites and also, if feasible, outside their offices or at any other conspicuous place in their office complex.